IMPORTANT NOTICE: Shipping and Import Tax Policy Update for EU Customers (27 Countries)

IMPORTANT NOTICE: Shipping and Import Tax Policy Update for EU Customers (27 Countries)

Dear Our EU Friends,

Following the latest update from Thailand Post regarding parcel dispatch to the 27 European Union (EU) member countries, we would like to inform you of new import tax and handling fee regulations that will affect your ordering process.[cite: 1, 4]

List of the 27 EU Member Countries subject to this policy: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden (including overseas territories).[cite: 4]

Please Contact Customer Support Before Ordering We kindly request all EU customers to contact our Customer Support team (breeder-care@hotmail.com) to consult on the net cost of your order before proceeding to checkout. Under the new regulations, an initial estimated import tax must be prepaid and declared to the destination country's customs.[cite: 1]

• If the prepaid tax covers the full required amount, your parcel will be delivered normally.

• If the prepaid tax is insufficient, the buyer will be required to pay the remaining balance directly to local customs during clearance.

Shipping Terms and Courier Services (DDP & Carrier Upgrades)

• DDP (Delivered Duty Paid) as Default for Postal Services: For standard shipments dispatched via regular post (Thailand Post & destination local postal service), we will primarily ship using DDP (Delivered Duty Paid) terms. This involves prepaying estimated customs fees and import taxes to facilitate and streamline the destination customs process on your behalf.

• Express AirCargo Couriers (e.g., DHL or FedEx): If you prefer using express courier services, please contact our support team before placing your order. We need to check service availability for your area and provide a customized quote, as courier rates and tax procedures differ significantly from regular postal networks.

Product Identifier (PID) and EU Handling Fee Requirements The new EU customs regulations require international online purchases valued under 150 EUR to declare a Product Identifier (PID). This allows customs to efficiently verify and track product compliance with EU safety standards. PIDs are categorized into three types:

1. M-PID (Merchant Product Identifier): Seller or marketplace codes (e.g., Seller SKU, Listing ID).

2. NS-PID (Non-Standardised Manufacturer Product Identifier): Manufacturer-assigned codes (e.g., Model Number, Part Number).

3. S-PID (Standardised Manufacturer Product Identifier): Global standard barcodes (e.g., GTIN, EAN, UPC, ISBN), required if available.

Additionally, the EU has introduced an Import Handling Fee of 2 EUR per Import Customs Declaration Line Item. This fee is calculated based on the number of declared items on the customs form, not the number of parcels or total pieces. This fee covers the EU customs' operational and risk-analysis costs and is not a carrier surcharge. Buyers may also be subject to Value Added Tax (VAT), duties, and other applicable fees.

Pricing Details & FOB Terms

• Product Price: Website prices are for products only, excluding taxes and additional fees.

• Shipping Fees: The system's shipping quote covers freight from Thailand Post to your local destination post office only.

• FOB Terms: Standard online payments are Free On Board (FOB) and do not include potential destination country import costs.

• Initial Tax Collection: To comply, our store must calculate and collect an upfront tax amount to forward to the relevant authorities.[cite: 1]

Buyer's Responsibility & Important Note We strongly advise buyers to consult local postal or customs authorities regarding tax brackets to plan for expenses appropriately and avoid unexpected costs. The customs clearance process and local assessments are completely beyond the control and jurisdiction of BREEDER-CARE.

Please be informed that our store collects and forwards these service fees and upfront taxes strictly at cost, with no profit margin. Furthermore, all shipping fees and prepaid taxes are strictly Non-Refundable under any circumstances. We urge you to fully understand these terms before ordering, as we can only facilitate shipping according to the authorities' established procedures.

Thank you for your understanding and continued support.